Website AI Chatbot + Human Inbox

What it does

• Embeds on any site with a single script tag. A floating bubble opens a chat panel in a same-origin iframe, so there are no CORS headaches.
• Answers from the knowledge base you curate, so it stays on message and does not invent policies.
• Knows when it is out of its depth. It calls a built-in escalation tool, asks for the visitor's email, and opens a conversation in your inbox.
• Lets your team reply from a simple dashboard. The visitor gets the response by email.

Answers you can trust

• Grounded in your content. The bot is instructed to answer using only your knowledge articles, not the open internet.
• Escalates instead of guessing. If the answer is not in your knowledge base, or the visitor asks for a person, it hands off rather than making something up.
• Human in the loop. Every escalation lands in a team inbox where a person reads the summary, sees the full transcript, and replies.

The human handoff, done properly

• A deterministic flow: the bot detects it cannot help, captures a reliable email, and marks the conversation escalated.
• Each inbox item shows a one-line summary, the reason, the visitor's email, and the complete transcript.
• Reply from the dashboard and your message reaches the visitor by email. An optional Slack ping fires the moment a new escalation arrives.

Make it yours in minutes

• Set your business name, brand color, welcome message, and bot persona from the settings screen.
• Build the knowledge base with a plain article editor. The bot reads it on every reply.
• Start from one of three presets: SaaS support, local service, or ecommerce.

Built for AI editing

Every Merkado Original ships ready for AI-assisted customization. Open the project in Cursor, Claude Code, or Windsurf, and the included AGENTS.md and CUSTOMIZE_WITH_AI.md hand your AI assistant the context and paste-ready recipes to rebrand it, extend the knowledge base, change the escalation rules, or add new channels, without learning the codebase first.

What is inside

• Next.js 15, Supabase, and Tailwind, with TypeScript throughout.
• The embeddable widget, a chat API with prompt caching, and the escalation state machine.
• Magic-link admin with the team inbox, knowledge editor, and settings.
• Production safeguards: per-IP and per-conversation rate limits, an origin allowlist, and hashed visitor tokens on the public endpoint.
• Full documentation: setup, deploy, security, and the AI-editing guides.

You own it

No per-seat fees and no monthly bill for a support widget. Deploy it on your own Vercel and Supabase, bring your own Anthropic key, and it is yours to run, customize, and roll out to clients.

Who it is for

• Agencies deploying branded support bots for their clients.
• SaaS and service founders who want to deflect repetitive questions without renting Intercom or Zendesk.
• Anyone who wants an AI front line with a real human safety net behind it.

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